Full time
New York, NY / Remote USA
Customer Success Manager, US
You will be responsible for growing current revenue alongside the sales and media buying teams by communicating and working with clients to identify and meet their business objectives, and ensure success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization to strengthening client relationships, you’ll become an integral part of your client’s digital strategy.
Responsibilities
- Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience.
- Work closely with the media buying team to help them understand client objectives and goals to create the best media buying strategy for each new client.
- Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization.
- Work closely with the media buying and sales teams to drive revenue and enhance the performance of client campaigns.
- Educate clients on new platform features, DSP partners, services, and relevant practices.
- Educate and grow the programmatic buying knowledge of your clients.
Requirements
- Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience.
- Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client.
- Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization.
- Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns.
- Educate clients on new platform features, DSP partners, services, and relevant practices.
- Educate and grow the programmatic buying knowledge of clients.
Responsibilities
- Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience.
- Work closely with the media buying team to help them understand client objectives and goals to create the best media buying strategy for each new client.
- Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization.
- Work closely with the media buying and sales teams to drive revenue and enhance the performance of client campaigns.
- Educate clients on new platform features, DSP partners, services, and relevant practices.
- Educate and grow the programmatic buying knowledge of your clients.
Requirements
- Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience.
- Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client.
- Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization.
- Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns.
- Educate clients on new platform features, DSP partners, services, and relevant practices.
- Educate and grow the programmatic buying knowledge of clients.